Mattresses manufactured by Sandman Mattress Factory are guaranteed against defects in manufacture and materials for the period indicated on the label affixed to the mattress. The period commences on your date of purchase of the mattress.
This Guarantee does not cover:
- A mattress or base that is not to your comfort preference (i.e. too firm or too soft)
- A two sided mattress that has not been rotated and flipped often enough (see below for instructions)
- Normal wear and tear on a mattress, or ‘sagging’ (see below for explanation)
- Ridges in the middle of a mattress, most commonly found in King size mattresses
- A mattress that has not had a mattress protector used on it (see below for explanation)
- A mattress or base that on inspection by Sandman is found to be stained or in an unsanitary condition
- Bent or legs/castors or base damage caused by not having legs or castors kept sufficiently tight (see below for instructions)
- Mattress damage caused by sub-standard base where slats are more than 100mm apart
- Mattress damage caused by defective timber or metal slats
- Mattress damage caused by a base system that does not provide flat even support and adequate support in the centre
- Wear and tear or damage caused by mishandling
- Abuse, misuse or negligence including bending, standing or jumping on your mattress or base
- Hypersensitive and heightened sense of smell to materials used in our mattresses
The most used piece of furniture in your home is your mattress. With a little love and care it will provide you with many years of service. Here are some tips to get the most out of your mattress and base.
How often should I turn my mattress?
Majority of Sandman’s mattresses are 2 sided and made to be flipped and rotated. Mattresses can be heavy and awkward. Remember to always flip the mattress with two people to prevent injury.
Any handles should be used as a positioning device only, not to take the full weight of the mattress.
The Sandman suggest the following steps for the best and most even wear of your new mattress:
- For a brand-new mattress, it is best if rotated every 3-4 days and flipped weekly. This should be done for the first 2 months.
- For the next few months, flip and rotate your mattress fortnightly.
- After this time, flip and rotate your mattress approximately 4 times a year or seasonally.
Turning Instructions for Two People
- You should alternately rotate your mattress – end to end turn and complete flip
- Handles (where fitted) – these should be used to position the mattress and should not be used to support the full weight of the mattress
Does your mattress appear to be sagging?
It is very unusual for a mattress to sag with normal use. Body indentations that are less than 30mm on a pillow-top mattress or 25mm on a non-pillow-top mattress are body signatures caused by the comfort layers conforming to your natural body contours and are perfectly normal.
To determine if an impression is normal you will need to a measurement. Place a long, straight edge – like a broom handle – across the mattress surface. Measure from the underside of the straight edge to the top of the quilt design, not the stitching line.
Body impressions may appear to be more pronounced with King Size mattress. Utilising the entire surface of your mattress and rotating it as recommended providing even wear, particularly during the first three months life of your mattress.
Deeper body indentations may require further inspection.
Make sure the base or frame your mattress is on has no indentations as this may contribute to more pronounced body impressions forming.